01 The short version
Send an email to hello@autopoiema.com with the subject Data deletion and the phone number you use on WhatsApp, including its country code. We confirm within 5 working days and finish the deletion within 30 days. There is no charge and no form.
You can also simply ask the practice — the clinic or practitioner you were messaging. They are the controller of your data, they can delete it themselves, and they can instruct us to do it. Either route works. Whichever you use, tell us or them the number, because the number is how the record is found.
02 What actually gets deleted
Everything we hold that is linked to that number:
- your WhatsApp number and the display name WhatsApp reports;
- your appointment records — date, time, duration and status;
- the records of reminders sent to you;
- the internal identifiers that tie those together.
The full inventory is section 03 of the Privacy Policy. It is a short list on purpose.
03 What has already deleted itself
The content of your messages is not stored, so there is nothing to request. The assistant holds at most the last 25 messages of a conversation in memory, erases them 12 hours after the last activity, and never writes them to a file. If your last message was yesterday, that text is already gone and cannot be recovered by us or by anyone else.
04 What we cannot delete for you
We would rather say this plainly than let you assume one request clears everything.
| What | Who to ask |
|---|---|
| The WhatsApp conversation itself, on your phone and on the practice's phone, and Meta's copy of it | Delete the chat on your own device. Meta's handling is governed by WhatsApp's privacy policy, not by us |
| The appointment in the practice's Google Calendar | The practice. That calendar is their account, not ours. We ask them to remove it as part of your request, but only they can act on their own calendar |
| The practice's clinical or accounting records about you | The practice. Health and tax law usually require them to keep those for years, and that obligation overrides a deletion request |
05 If you are the practice, not a patient
To delete an entire practice account, write from the address on your agreement and say so. We remove all appointment records, reminder history and configuration for that practice within 30 days, and we revoke the assistant's access to your Google Calendar and your WhatsApp Business account.
You keep your number, your WhatsApp account and every appointment already written into your calendar. Those live in accounts you own, which is exactly why the service was built that way.
06 How we verify a request
We do not ask for identity documents. We confirm control of the number the request is about, normally through the practice or through the WhatsApp conversation itself. If we cannot establish that a request is genuine, we decline it and say why — deleting one person's appointments on the word of another would be the worse failure.
07 If you are not satisfied
Write back and tell us. You also have the right to complain to a data protection authority: in the Czech Republic, the Office for Personal Data Protection; in Mexico, the authority competent for personal data protection.
Autopoiema · Prague, Czech Republic · hello@autopoiema.com